Technical Support Analyst

Vacancy: Technical Support Analyst

At Remarkable Commerce we’re looking for Technical Support Analyst Developers to join our team.

Full-time · Hybrid · Nottingham

Since the late 1990’s Remarkable Commerce has been the technology platform behind lots of well-known retail brands like Ben Sherman, Yours Clothing, Moss Bros, Roman and many more. Inside Remarkable we have various cross functional client delivery teams that include Developers, Designers, Dev Ops Specialists, Account Managers amongst others. We are constantly developing new innovations and are making new deployments on a daily basis to help our clients to evolve online. We're a growing team, and we need more people who can help us build exciting journeys and features for our customers, whilst also helping us keep Remarkable as a great place to work. We hope you might be the one!

The Role

We're looking for a Technical Support Analyst to join our development team. They will have primary responsibility to field questions, issues and tickets as they arrive and respond appropriately. This will be to support with a range of our ecommerce products, including customer facing websites and administration systems. Over time they will be trained up to handle complex investigations, there is even scope for training in Programming / QA / Data Analysis as part of the role if desired.

Key responsibilties:

  • Identifying software solutions

  • Troubleshooting technical issues

  • Investigating and diagnosing bugs

  • Providing timely and accurate customer feedback

  • Talking customers through a series of actions to resolve a problem

  • Following up with clients to ensure the problem is resolved

  • Using screen share technology to help train end users

  • Providing support in the form of procedural documentation

  • Managing multiple cases at one time

Your profile

Skills and knowledge:

  • Experience in first line tech support

  • Excellent written and verbal communication

  • Experience with remote desktop applications and help desk software

  • Attention to detail and good problem-solving skills

  • Excellent interpersonal skills and positive attitude

  • Proficiency in Windows / Office Suite

  • Any programming experience a benefit

  • Ecommerce and/or SAAS tech support a benefit

What we’ve got to offer:

We offer a competitive salary, a great working environment, and outstanding benefits including:

  • Flexible working hours

  • 20 days holiday (excl. bank holidays)

  • Hybrid working 3/2*

  • Company private medical scheme

  • Fully stocked soft drinks fridge

  • Company gym and shower facilities

  • Regular team social events

  • Training & personal development

  • Unlimited opportunity, with the chance to really excel at your role

  • A vibrant and friendly team who will help and support you

  • Annual performance reviews

* You will be required to work onsite at our Nottingham office 2 days a week

Apply for the job

You'd be joining a highly Agile delivery team and would be part of an organisation that is evolving at a rapid pace and we can offer excellent career development. Does this sound like you? Interested in finding out more? You should apply - we'd love to talk to you!

Please note, vacancies at Remarkable Commerce often attract large numbers of candidates, and it is not always possible to respond individually to every applicant. If you have not heard from us within two weeks after your application submission date, please take it that your application has not been successful on this occasion. 

We would like to thank you for taking the time to apply for a position within our company.

Direct applicants only, no recruitment agencies.