The Difference for Moss Bros is
REMARKABLE

The Challenge

Moss Bros had big plans to transform its digital sales performance by elevating the customer experience - bringing its trademark bespoke tailoring service to digital customers and connecting digital and in-store customer journeys.

However, the Magento platform simply did not deliver the agility required to realise that strategy - even simple updates like changing a banner would often take days.

The business needed a platform able to support its strategy while driving operational efficiencies - and increased competition in the formalwear market meant it has no time to waste.

The Solution

Within weeks Moss Bros was up and running on the Remarkable Commerce Platform. An accelerated, low-risk migration, extensive customisation and streamlined integrations - all backed by deep expertise from the Remarkable team - delivered a lightning-fast platform for innovation and growth

• Seamless ERP integration enabled unified data collection across inventory, orders, stores and a range of business systems - to strengthen operational efficiency and customer service.
• A series of unique features - delivered by the Remarkable Commerce develop team - elevated the customer experience.
• Headless architecture and native microservices support have enabled the rapid deployment of innovative digital, in-store and omnichannel experiences that consistently improve commercial performance.
• Today the Remarkable Commerce Platform is central to Moss Bros' operations - powering UK and international websites as well as eBay and Amazon marketplace integrations.

Stand-out Feature

The Remarkable Commerce worked closely with Moss Bros to develop its innovative 'Tailor Me' 3D suit builder - to bring the firm's trademark in-store tailoring experience to online shoppers and form the basis for relevant and useful omnichannel customer experiences.

The Results

• 246% year-one sales growth
• 60% year-on-year sales growth
• 60% of orders placed on mobile
• Innovative omnichannel services driving renewed growth
• One of the fastest growing menswear brands in the UK
• Headless architecture and native microservices support enable Moss Bros to innovate and adapt at pace

The tech stack

The Remarkable Commerce team developed and maintains the following customised architecture for Moss Bros: