Returns made easy

RWM comes complete with a Returns Portal facility that is a branded experience for your customers on the front-face, then behind the scenes it is a powerful hub for your teams to easily process every transaction.

Returns

Key Returns Features

RWM accommodates all aspects of returns processing to ensure customer satisfaction and operational efficiency.

Self-service returns

Customers can handle returns entirely through their account: selecting items, giving reasons, and getting automatic updates without contacting customer service.

Automated rules

Set criteria within RWM in line with your returns policy and this will then automatically be applied when any customer engages with the returns process.

Print-free returns

Customer no longer need to print anything off, a barcode will be sent via email that they can use to return items at Post Office or other designated locations.

Returns paperwork

RWM allows for the automated printing of despatch notes and returns paperwork including labels if required.

Exchanges

Customers can be given the option to exchange the returned item via the returns portal.

Locker returns

Full integration with systems like Inpost and Amazon lockers for simplified returns and increased customer convenience.

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Spotlight

Team tracking

Incorporating a management interface for the entire warehousing team across each location and department. Jobs and task monitoring with key metrics like pick time tracking, despatch bay rate, and more with alerts.

"We are thrilled to partner with Remarkable, not only leveraging their cutting-edge eCommerce platform but also benefiting from their bespoke Remarkable Warehouse Manager (RWM). With Remarkable’s powerful WMS, we seamlessly picked, packed and dispatched over 3 million individual orders in 2024"

Ian Johnson, Head of EcommerceRoman

Since 2016, RWM has been the backbone of Roman's warehousing operations, delivering seamless support and innovative solutions. In 2024 alone, our system processed over 3 million customer orders.

Roman took a transformative step by investing in automated warehousing, now powered entirely by cutting-edge robotics. To complement this leap forward, we adapted our RWM to seamlessly integrate with the automated system, offering a truly end-to-end solution.

Estimated RWM will process over 3.5m orders for Roman in 2025.

Over 30,000 SKUs and more than a million units of stock individually tracked.

Intelligent snake picks to minimise footfall distances.

Android based HHT scanning technology, providing rock solid connectivity and rapid speed.

Supporting over 150 warehousing staff with advanced KPI metrics.

Support for multiple warehouses, multiple configurations such as mezzanines, zones, pallet locations, high bays.

Fully integrated with Autostore automated warehousing with over 60,000 storage locations and 100 picking robots.

Integrations

Seamless integration between any Remarkable systems and any third party systems, middleware capability is at the core of everything we do.

View all Integrations

Expert Support

Our experienced team ensures efficient warehouse operations by providing on-site installation, support, and expert advice to maximise your fulfilment process.

RWM is constantly evolving, and we are testing and deploying new features and functionality on a perpetual basis. By embedding our teams within client businesses, we customise solutions to address any challenges, while company-wide internal collaboration drives further core product improvements.

Remarkable currently has over 80 full-time developers based at our HQ near Nottingham in the UK.

80+

Full-time developers

Based at our HQ near Nottingham, UK

Let's talk warehouse!

We work with brands handling 30 to over 30,000 orders per day - helping their warehouse operations teams to become more efficient, reliable and stable. Become Remarkable.