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Powerful & intuitive
eCommerce order
management

Our OMS allows you to automate and streamline the order management and delivery process from point of sale to delivery.

OMS

Our stand-out order
management features

Receive orders from all sales channels and facilitate the flow of all new orders, to your exact specification without compromise.

Collect orders from all commerce sales channels
Imagine all orders from all of your sales channels being received, synced and managed from one central location, instead of multiple portals and systems. Imagine the efficiency and time saving this could achieve!
Collect orders from all commerce sales channels
Facilitate complex order fulfilment
The aim of an order management system is to get a product into a customer's hands as efficiently as possible. An OMS records the journey of a customer's order, from the time it goes into their basket to the moment it arrives on their address, and any returns that naturally happen, too.
Facilitate complex order fulfilment

Key features in our
Order Management module

+3 Comprehensive functionality

Efficient pick, pack and despatch
Enable the rapid conversion of orders to be despatched by using the handheld scanners with our unique OMS interface, supporting and directing warehouse staff to the correct destination.
Efficient pick, pack and despatch
Modern headless technology
Remarkable Commerce's open APIs and data inflow and outflow make it easy to integrate into existing technology. With enterprise-level flexibility, you can integrate Remarkable into your current technology.
Efficient pick, pack and despatch
Broad and specific order searching
When you have millions of orders, use our advanced search logic to help you save time.
Microservices-based architecture
With a composable commerce approach, our OMS is a micro-service with the platform. Meaning workflows can be streamlined with your current business processes to get what you need.
Microservices-based architecture
Custom filtering
You are able to define which filters you would like to be able to use, when narrowing down a list of orders. Your custom filters can be based on customer data, order data or product data for example.
Manage multi-warehouse operations
If you have a complex setup with multiple warehouses in multiple locations or a shared stock scenario, the Remarkable OMS can be configured exactly to your specification to handle and operate in this way.
Manage multi-warehouse operations
Bespoke order statuses
Instead of trying to decode existing order statuses, we allow our clients to define their own bespoke ones, which make sense to your business and your existing processes.
Bespoke order statuses
Refund through admin
When connected with your PSP, your customer service team can quickly find an order, review the return detail and process a refund through the platform, without needing to do so within the PSP portal.
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Comprehensive courier tracking
With a deep integration with many 3rd party couriers, the Remarkable OMS is connected to couriers and aggregators to allow for real-time updates on order processing and item delivery.

Highly configure your order processes

Say goodbye to slow and buggy order management systems, and say hello to lightning fast, easy to manage order management - driving customer service teams and operations teams to be running at full speed.

FAQ

Create custom order statuses

A key priority for many businesses like yours, is to ensure continuity when moving technology or upgrading modules like an OMS. This is the main reason we allow for custom order statuses, so that you can name and map your status fields to your existing business processes and ERP fields.

Edit any fields

Throughout the entire OMS module, we unlock any field to be edited, changed, configured or even hidden, to ensure your teams are using our order management system in the most optimal way. Editing fields can be done by development-level permission groups, meaning this capability is locked from any user being able to do so.

Split orders in any way you wish

Orders come in all shapes and sizes - therefore you need flexibility of splitting orders by delivery addresses, or by particular items, or by service type. Simply choose how you wish to split your orders, and we will write the logic to match your requirements. Normally, this includes the splitting of orders based on a particular metric, such as item weight or stock location for example.

Design your own process flow

Similar to having custom order statuses, we encourage our clients to design process flows which make sense to their business and perfectly match the customer’s expectation, and the most optimal flow for managing orders within your warehouse. Examples of this include dropship processes and custom printing processes.

Testimonial

Remarkable lived up to their outstanding reputation and worked closely with us to create a new platform to our exact requirements. This included bespoking our Order Management module to integrate with our external systems, such as our ERP.

Neil Sansom, CEO
Read more testimonials
Testimonial

FAQ section about the OMS module

Common questions from our clients and prospects, helping define our approach to eCommerce order management.

Find an order within seconds

Improve your customer experience and internal efficiency by pushing the boundaries and capabilities of your platform, achieved through smooth order management.

Which ERPs does your platform integrate with?

Since 1999, the Remarkable Commerce platform has been integrated with hundreds of ERP solutions, most commonly, Microsoft Dynamics 365 (Navision) and it’s older versions.

How is your OMS stronger than other platform's inbuilt OMS?

The flexibility and customisation capability of our order management module is the primary difference and strength, when compared with other eCommerce platforms.

How flexible is your OMS?

Very flexible! Our order management module, like the rest of our platform, is completely customisable and can be flexed to meet your exact requirements - this core-level configuration (and not workaround coding) means that any element of your order management system can be configured.

Does your OMS have omni-channel capabilities?

Yes, many Remarkable Commerce clients are retailers with an offline presence and are omni-channel merchants. Our standard omni-channel capabilities include store dispatch and store pick-up, including endless aisle functions, and return in-store for online orders too.

Do you charge a commission per order?

Unlike many other platforms, or commerce engines, our commercial model is not based on transactions or revenue and we strongly disagree with charging a commission per order.

How are manual orders managed?

However you wish them to be! Most commonly, our clients will treat manual orders with the same process and flow as normal web orders - allowing them to be included in the normal order sync processes. However, this can be edited and configured per your requirements.

Which couriers do you integrate with?

In total, around 20 couriers are currently integrated with the Remarkable Commerce platform, including all major UK couriers like Royal Mail, DPD, FedEx and DHL.

Are shipping options and details managed in the platform?

Yes, admin users are able to update shipping options and delivery details in the platform themselves, with the ability to schedule these updates, too.

Ready to elevate your brand?

Learn how Remarkable Commerce can enhance your online presence and support the growth of your business. Reach out to explore the possibilities.