Pragnell and Remarkable Commerce: Delighting Digital Shoppers with One-to-One Service

Pragnell and Remarkable Commerce: Delighting Digital Shoppers with One-to-One Service

Published on 2021-04-07 by Brad Houldsworth

As the COVID-19 crisis accelerates the shift to digital, differentiated customer experience will be crucial to driving brand engagement and loyalty. 

Get the inside track: Learn how an endlessly customisable commerce platform supporting rapid, seamless integrations is enabling luxury jeweller, George Pragnell to respond to changing customer needs, by taking its signature in-store service to digital shoppers.

In this short video, Neil Sansom, founder, E-sation and lead consultant to George Pragnell, explains:

  • The impact of COVID-19 on a luxury retailer built on personal, one-to-one service in store.

  • How George Pragnell reimagined its digital channel as a means to deliver personal, one-to-one service with a human touch.

  • The success of its online showroom, which connects customers with in-store consultants, and the virtual consultations that have taken the in-store experience online.