Roman and Remarkable Commerce: A New Operations Model – Dynamic, Adaptable, Scalable

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With click & collect ‘off the table’ and online orders spiking, 2020 exposed many retailers to the limitations of static, inflexible stock and fulfilment systems – ultimately leading to lost sales and poor delivery experiences. 

So, how did a market leading delivery proposition help Roman Originals to accelerate growth at the height of the pandemic – with daily orders more than doubling?

Get the Inside Track: Find out how Roman Originals stood out.  With a dynamic, unified operations model seamlessly integrated with the Remarkable Commerce Platform underpinning a market leading delivery proposition, it capitalised on spiking online sales to accelerate growth in 2020.

Watch the Video: In this short video, Ian Johnson, Head of eCommerce at Roman Originals, explains:

  • How it was able to maintain the best delivery proposition in the market – with next day delivery pick-ups running until midnight daily – despite COVID-19 disruption
  • Roman’s use of rich data to adapt ‘in the moment’ – uncovering and implementing otherwise unseen efficiencies
  • The work behind the scenes that enabled fulfilment systems, processes and partners to scale rapidly, coping with daily order volume growth of 100% or more – without compromising on the customer experience.

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